Question 1

An open system continually interacts with its environment,so it receives feedback from the outside environment.

Accepted Answer

An open system continually interacts with its environment,so it receives feedback from the outside environment.A closed system has little interaction with its environment;that is,it receives very little feedback from the outside.

Question 2

Through the rational management of resources and distribution of goods and services,scientific management helps ensure that business operations are efficient and effective.

Accepted Answer

Through the rational management of resources and distribution of goods and services,operations management helps ensure that business operations are efficient and effective.

Question 3

The five parts of a system are inputs,outputs,transformational processes,monitoring,and feedback.

Accepted Answer

The four parts of a system are inputs,outputs,transformational processes,and feedback (see Figure 2.4).

Question 4

Many times when working with a new manager,Amy,a successful small-business owner,asks the manager,"What management method do you think will work best in this situation?" In this situation,Amy is utilizing the scientific management approach.

Accepted Answer

The manager following the contingency viewpoint would ask,"What method is the best to use under these particular circumstances?" The contingency viewpoint emphasizes that a manager's approach should vary according to-that is,be contingent on-the individual and the environmental situation.

Question 5

In a fixed-learning system,company employees typically will participate in continuous learning,such as workshops on product improvements,more often than in organizations with an open system.

Accepted Answer

The concept of open systems,which stresses feedback from multiple environmental factors,both inside and outside the organization,attempts to ensure a continuous learning process to correct old mistakes and avoid new ones.

Question 6

W.Edwards Deming and Joseph M.Juran were pioneers of the quality-management movement.

Accepted Answer

In the years after World War II,the imprint "Made in Japan" on a product almost guaranteed that it was cheap and flimsy.That began to change with the arrival in Japan of two Americans,W.Edwards Deming and Joseph M.Juran,pioneers of the quality-management movement.

Question 7

Outputs are the products,services,profits,losses,employee satisfaction or discontent,and the like that are produced by the organization.

Accepted Answer

Outputs are the products,services,profits,losses,employee satisfaction or discontent,and the like that are produced by the organization.

Question 8

A-Plus Manufacturing has a policy of using statistical sampling to locate errors by testing just some (rather than all)of the items in a particular production run.This strategy of minimizing errors is known as synergy.

Accepted Answer

Quality control is a strategy for minimizing errors by managing each state of production.Statistical sampling can locate errors by testing just some (rather than all)of the items in a particular production run.

Question 9

Quality is seen as one of the most important ways of adding value to products and services,thereby distinguishing them from those of competitors.

Accepted Answer

Quality is seen as one of the most important ways of adding value to products and services,thereby distinguishing them from those of competitors.

Question 10

Quality assurance focuses on the performance of workers,urging employees to strive for "minimal defects."

Accepted Answer

Quality assurance focuses on the performance of workers,urging employees to strive for "zero defects."

Question 11

Gary Hamel of the Management Innovation Lab suggests that core beliefs about an organization can be rooted out by repeatedly asking the right questions,such as,"Is this a belief worth challenging?" or "Is this belief universally valid?"

Accepted Answer

Gary Hamel,co-founder of the Management Innovation Lab,suggests that core beliefs about an organization can be rooted out by repeatedly asking the right questions such as the following: (1)Is this a belief worth challenging? Is it debilitating? Does it get in the way of an important organizational attribute that we'd like to strengthen? (2)Is this belief universally valid? Are there counterexamples? If so,what do we learn from those cases? (3)How does this belief serve the interests of its adherents? Are there people who draw reassurance or comfort from this belief? (4)Have our choices and assumptions conspired to make this belief self-fulfilling? Is this belief true simply because we have made it true-and,if so,can we imagine alternatives?

Question 12

Management science focuses on using behavioral techniques to aid in problem solving and decision making.

Accepted Answer

Management science stresses the use of rational,science-based techniques and mathematical models to improve decision making and strategic planning.

Question 13

Operations management focuses on managing the production and delivery of an organization's products or services more effectively.

Accepted Answer

Operations management is concerned with work scheduling,production planning,facilities location and design,and decisions about the optimum levels of inventory a company should maintain.

Question 14

When Mr.Jones,the owner of a local hardware store,asks one of his lawnmower suppliers about the total ability of their product to meet customer needs,he is questioning the quality of that mower.

Accepted Answer

Quality refers to the total ability of a product or service to meet customer needs.

Question 15

The just-in-time approach,which comes under the term lean management,allows organizations to obtain supplies from vendors only as they are needed in the factory.

Accepted Answer

The just-in-time approach,which comes under the term lean management,allows organizations to obtain supplies from vendors only as they are needed in the factory.

Question 16

Right Office Equipment continually talks with customers after they purchase their products,and Right Office managers regularly visit customers to gather feedback on new products,product improvements,and how Right Office can better serve their customers.This is an example of an open system.

Accepted Answer

An open system continually interacts with its environment,getting feedback from the outside.A closed system has little interaction with its environment,getting little feedback from the outside.

Question 17

A system is an organization's method of determining if employees succeed.

Accepted Answer

A system is a set of interrelated parts that operate together to achieve a common purpose.

Question 18

The contingency viewpoint emphasizes that a manager's approach should vary according to-that is,be contingent on-costs and competition.

Accepted Answer

The contingency viewpoint emphasizes that a manager's approach should vary according to,or be contingent on,the individual and the environmental situation.

Question 19

Quantitative management is the sales management theory related to determining if a prospective customer really qualifies for the company's product or service.

Accepted Answer

Quantitative management emphasizes the application to management of quantitative techniques,such as statistics and computer simulations.

Question 20

The customers of Best Auto Sales complete an online survey after purchasing an automobile from Best.The information from the customer survey is a form of feedback.

Accepted Answer

Feedback is information about the reaction of the environment to the outputs that affects the inputs.Are the customers buying or not buying the product? That information is feedback.

Quiz 2: Management Theory: Essential Background for the Successful Manager

An open system continually interacts with its environment,so it receives feedback from the outside environment.

Through the rational management of resources and distribution of goods and services,scientific management helps ensure that business operations are efficient and effective.

The five parts of a system are inputs,outputs,transformational processes,monitoring,and feedback.

Many times when working with a new manager,Amy,a successful small-business owner,asks the manager,"What management method do you think will work best in this situation?" In this situation,Amy is utilizing the scientific management approach.

In a fixed-learning system,company employees typically will participate in continuous learning,such as workshops on product improvements,more often than in organizations with an open system.

W.Edwards Deming and Joseph M.Juran were pioneers of the quality-management movement.

Outputs are the products,services,profits,losses,employee satisfaction or discontent,and the like that are produced by the organization.

A-Plus Manufacturing has a policy of using statistical sampling to locate errors by testing just some (rather than all)of the items in a particular production run.This strategy of minimizing errors is known as synergy.

Quality is seen as one of the most important ways of adding value to products and services,thereby distinguishing them from those of competitors.

Quality assurance focuses on the performance of workers,urging employees to strive for "minimal defects."

Gary Hamel of the Management Innovation Lab suggests that core beliefs about an organization can be rooted out by repeatedly asking the right questions,such as,"Is this a belief worth challenging?" or "Is this belief universally valid?"

Management science focuses on using behavioral techniques to aid in problem solving and decision making.

Operations management focuses on managing the production and delivery of an organization's products or services more effectively.

When Mr.Jones,the owner of a local hardware store,asks one of his lawnmower suppliers about the total ability of their product to meet customer needs,he is questioning the quality of that mower.

The just-in-time approach,which comes under the term lean management,allows organizations to obtain supplies from vendors only as they are needed in the factory.

Right Office Equipment continually talks with customers after they purchase their products,and Right Office managers regularly visit customers to gather feedback on new products,product improvements,and how Right Office can better serve their customers.This is an example of an open system.

A system is an organization's method of determining if employees succeed.

The contingency viewpoint emphasizes that a manager's approach should vary according to-that is,be contingent on-costs and competition.

Quantitative management is the sales management theory related to determining if a prospective customer really qualifies for the company's product or service.

The customers of Best Auto Sales complete an online survey after purchasing an automobile from Best.The information from the customer survey is a form of feedback.