Quiz 12: Motivating Employees: Achieving Superior Performance in the Workplace
Business
Q 1Q 1
In managing for motivation,you should think about employees as people who are investors;they are investing their time,energy,and intelligence in your organization.
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True False
True Explanation: In managing for motivation,managers need to be thinking about employees not as human capital or capital assets,but as people who are investors;they are investing their time,energy,and intelligence in your organization,for which they deserve a return that makes sense to them.
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True False
False Explanation: Gallup found that in the best workplaces employees gave strong "yes" answers to 12 questions,including "Do I have a best friend at work?"
Q 3Q 3
Motivation cannot be directly observed in another's behavior;it must be inferred from one's behavior.
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True False
True Explanation: Motivation is difficult to understand because you can't actually see it or know it in another person;it must be inferred from one's behavior.
Q 4Q 4
Fulfilled needs motivate people to perform specific behaviors to receive rewards that feedback and satisfy the original need.
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True False
Q 5Q 5
Feedback in the simple motivation model serves to inform you whether behavior worked and should be used again.
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True False
Q 6Q 6
An extrinsic reward such as money is the payoff a person receives from others for performing a particular task.
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True False
Q 7Q 7
An example of an intrinsic reward occurred during an experiment by General Electric,which found that paying employees who were smokers up to $750 to quit and stay off cigarettes was three times as successful as a comparison group that got no paid incentives.
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True False
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True False
Q 9Q 9
Content perspectives,also known as need-based perspectives,are theories that emphasize the needs that motivate people.Content theory asks,"What kind of needs motivate employees in the workplace?"
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True False
Q 10Q 10
Self-determination theory assumes that people are driven to try to grow and attain fulfillment,with their behavior and well-being influenced by three innate needs: competence,autonomy,and relatedness.
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True False
Q 11Q 11
According to Maslow,persons will attempt to satisfy their love needs after their physiological and safety needs are met.
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True False
Q 12Q 12
According to Maslow's theory,self-respect,status,reputation,recognition,and self-confidence are esteem needs.
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True False
Q 13Q 13
According to Maslow's theory,food,clothing,shelter,comfort and self-preservation are the needs at the lowest level of the hierarchy.
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True False
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True False
Q 15Q 15
To motivate employees,employers need to primarily focus on fulfilling the top level of Maslow's hierarchy of needs,self-actualization.
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True False
Q 16Q 16
"I need close relationships." This statement reflects the desire for friendly and warm relations with other people,characteristic of the need for power.
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True False
Q 17Q 17
Self-determination theory focuses primarily on intrinsic motivation and rewards rather than on extrinsic motivation and rewards.
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True False
Q 18Q 18
To achieve psychological growth,according to the two-factor theory,people need to satisfy three innate needs including competence,autonomy,and relatedness.
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True False
Q 19Q 19
According to McClelland's theory,people learn their needs for power,achievement,and affiliation from their culture,and from life experiences;they are not born with them.
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True False
Q 20Q 20
In McClelland's acquired needs theory,the desire to excel at challenging tasks is part of the need for affiliation.
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True False
Q 21Q 21
McClelland identifies the need for institutional power as positive and involving problem solving to further mutual goals.
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True False
Q 22Q 22
If you are happy with accomplishment of a task being its own reward,you may have a high need for power.
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True False
Q 23Q 23
Those with a high need for achievement may be the least efficient managers because they resist making decisions that make others resent them.
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True False
Q 24Q 24
In Herzberg's theory,the lower-level needs are known as hygiene factors,and the higher-level needs are called motivating factors.
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True False
Q 25Q 25
According to Herzberg's two-factor theory,a worker's salary and working conditions are possible sources of job satisfaction.
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True False
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True False
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True False
Q 28Q 28
The three process perspectives on motivation are equity theory,expectancy theory,and goal-setting theory.
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True False
Q 29Q 29
Need-based perspectives try to explain why employees have different needs,what behaviors they select to satisfy them and how they decide if their choices were successful.
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True False
Q 30Q 30
Equity theory is based on the idea that employees are motivated to see fairness in the rewards they expect for task performance and are motivated to resolve feelings of injustice.
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True False
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True False
Q 32Q 32
According to equity theory,employees who feel they are being underrewarded might respond by doing less work,calling in sick,or leaving early.
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True False
Q 33Q 33
No matter how fair managers think the organization's policies,procedures,and reward system are,each employee's perception of those factors is what counts.
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True False
Q 34Q 34
According to expectancy theory,assuming they have choices,people will make the choice that promises them the greatest reward if they think they can get it.
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True False
Q 35Q 35
Your motivation,according to expectancy theory,involves the relationship between your effort,your personality,and the desirability of the outcomes (such as pay or recognition)of your performance.
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True False
Q 36Q 36
If you assign a lot of importance or a high value to your prospective bonus or pay raise,then your valence is said to be high.
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True False
Q 37Q 37
Instrumentality,also called the performance-to-reward expectancy,is the expectation that successful performance of the task will lead to the outcome desired.
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True False
Q 38Q 38
John's manager just told his team about this year's contest,the winner of which will receive an all-expense paid trip to Bangkok.John does not like to travel to places where he can't speak the language,so he is not very enthusiastic.This reward has a high valence for John.
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True False
Q 39Q 39
According to expectancy theory,for a person's motivation to be high,he or she must be high on all three elements: instrumentality,performance,and valence.
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True False
Q 40Q 40
It is natural for people to set and strive for goals;even if people don't understand and accept the goals,the goal-setting process is useful.
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True False
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True False
Q 42Q 42
Job simplification involves the division of an organization's work among its employees and the application of motivational theories to jobs to increase satisfaction and performance.
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True False
Q 43Q 43
Simplified,repetitive jobs lead to job dissatisfaction,poor mental health,and a low sense of accomplishment and personal growth.
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True False
Q 44Q 44
Fitting people to jobs is based on the assumption that people are underutilized at work and that they want more variety and responsibility.
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True False
Q 45Q 45
Job enrichment consists of building into a job such motivating factors as responsibility,achievement,recognition,stimulating work,and advancement.
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True False
Q 46Q 46
The five core job characteristics are skill variety,task identity,task significance,autonomy,and feedback.
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True False
Q 47Q 47
The task significance for a craftsperson who goes through all the steps to build a handmade acoustic guitar is higher than it is for an assembly-line worker who just installs windshields on cars.
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True False
Q 48Q 48
Job design is positively associated with employee performance,job satisfaction,organizational commitment,physical and psychological well-being,as well as lower absenteeism and intentions to quit.
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True False
Q 49Q 49
According to the job design model,five core characteristics affect a worker's motivation because they affect three critical psychological states: meaningfulness of work,responsibility for results,and knowledge of results.
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True False
Q 50Q 50
Reinforcement theory suggests that behavior with positive consequences tends to be repeated,whereas behavior with negative consequences tends not to be repeated.
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True False
Q 51Q 51
To use positive reinforcement,give praise to employees not for showing up for work on time (an expected part of any job)but for showing up early.
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True False
Q 52Q 52
You shouldn't reprimand in public,which would lead only to resentments that may have nothing to do with an employee's infractions.
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True False
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True False
Q 54Q 54
The number one reason people quit their jobs is their dissatisfaction with their supervisors,not their paychecks.
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True False
Q 55Q 55
Goal-setting theory suggests behavior tends to be repeated if it has positive consequences and tends not to be if it has negative consequences.
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True False
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True False
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True False
Q 58Q 58
Positive reinforcement is the process of strengthening a behavior by withdrawing something negative.
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True False
Q 59Q 59
In reinforcement theory,both extinction and punishment increase the likelihood that a given behavior will be repeated.
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True False
Q 60Q 60
For incentive compensation plans to work,rewards must be linked to performance and be measurable;they must satisfy individual needs;they must be agreed on by manager and employee;and they must be perceived as being equitable,believable,and achievable by employees.
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True False
Q 61Q 61
A manager should administer punishment in public in front of employees because the embarrassment enhances the punishment and its effectiveness.
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True False
Q 62Q 62
Pay for knowledge,also known as skill-based pay,ties pay to the number of job-relevant skills or academic degrees employees earn.
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True False
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True False
Q 64Q 64
New research shows that the cubicle is not a motivational environment,stifling creativity and morale for many workers.
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True False
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True False
Q 66Q 66
The four principal perspectives on motivation are (1)content, (2)process, (3)competence,and (4)reinforcement.
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True False
Q 67Q 67
McClelland believes that achievement,affiliation,and power are major motives which determine people's behavior in the workplace and that we learn these from the culture and our life experiences.
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True False
Q 68Q 68
Intrinsic motivation is not as long lasting as extrinsic motivation,and has a less positive impact on task performance.
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True False
Q 69Q 69
Our perceptions of equity or fair treatment are significantly associated with job satisfaction,commitment,performance,and turnover.
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True False
Q 70Q 70
______ is defined as the psychological processes that arouse and direct goal-directed behavior.
A)Self-actualization
B)Productivity
C)Self-determination
D)Reinforcement
E)Motivation
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Multiple Choice
Q 71Q 71
A simple model of motivation does not include which of the following?
A)unfulfilled need
B)motivation
C)behaviors
D)rewards
E)punishment
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Multiple Choice
Q 72Q 72
Ricardo's sales manager just informed his sales team that all sales in January will earn an extra 5% commission.The team gets right to work,being motivated by a(n)_____.
A)extrinsic reward
B)physiological need
C)high need for power
D)intrinsic reward
E)hygiene factor
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Multiple Choice
Q 73Q 73
Paula's management professor just told her class that the final exam is optional for students like her who currently have an A.She decides to take the exam anyway,since she likes the subject and wants to master the material.Paula is motivated to take the exam by a(n)_____.
A)hygiene factor
B)physiological need
C)high need for power
D)extrinsic reward
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Multiple Choice
Q 74Q 74
Content perspectives,also known as need-based perspectives,include all except which one of the following theories?
A)Deci and Ryan's self-determination theory
B)Herzberg's two-factor theory
C)McClelland's acquired needs theory
D)Equity theory
E)Maslow's hierarchy of needs theory
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Multiple Choice
Q 75Q 75
Maslow's levels of needs,in order from lowest (most basic)to highest level,are _____.
A)self-actualization,esteem,love,safety,and physiological
B)safety,love,esteem,self-actualization,and physiological
C)physiological,safety,self-actualization,esteem,and love
D)safety,physiological,esteem,love,and self-actualization
E)physiological,safety,love,esteem,and self-actualization
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Multiple Choice
Q 76Q 76
The need for status,reputation,and recognition are part of _____.
A)self-actualization
B)love
C)esteem
D)safety
E)physiological
Free
Multiple Choice
Q 77Q 77
After three shuttle accidents in three months,one of which resulted in a critical injury to a driver,Citywide Shuttle drivers received additional training and all shuttles were retrofitted with new braking systems.This helps to satisfy which of Maslow's needs?
A)self-actualization
B)safety
C)love
D)esteem
E)physiological
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Multiple Choice
Q 78Q 78
An accounting firm reimburses employees for tuition and fees if they complete job-related coursework with a B or better,which helps them meet which of Maslow's levels of need?
A)love
B)esteem
C)self-actualization
D)safety
E)physiological
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Multiple Choice
Q 79Q 79
For managers,the importance of Maslow's contribution is that he showed that workers _____.
A)are interested only in compensation that helps them fulfill physiological needs
B)are as complex as their organization
C)have needs beyond that of just earning a paycheck
D)expect an employer to fulfill every level in their hierarchy of needs
E)have needs that cannot be understood by their employer
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Multiple Choice
Q 80Q 80
To achieve psychological growth,according to the self-determination theory,people need to satisfy the three innate needs: competence,autonomy,and _____.
A)affiliation
B)power
C)relatedness
D)pay
E)safety
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Multiple Choice
Q 81Q 81
Using self-determination theory to motivate employees,at Cloud9,a data storage company,the vice chair makes 10-20 phone calls a day to thank special employees "caught doing something right." This is an example of which one of the following innate needs?
A)competence
B)autonomy
C)relatedness
D)equity
E)love
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Multiple Choice
Q 82Q 82
According to the acquired needs theory,the desire to influence others is part of the need for _____.
A)power
B)affiliation
C)self-actualization
D)relatedness
E)achievement
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Multiple Choice
Q 83Q 83
Sharon has excelled as an auditor for a large financial consulting firm.She loves building mutually beneficial relationships and is extremely well liked by her clients.Sharon likely has a _____.
A)low need for affiliation
B)low need for power
C)low need for achievement
D)high need for achievement
E)high need for affiliation
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Multiple Choice
Q 84Q 84
Even when he started his first job,Will was not content to be just one of the employees.His boss noticed that he often coached his coworkers about ways to improve their work,even when it wasn't his job.Will probably has a _____.
A)high need for achievement
B)high need for affiliation
C)high need for attention
D)low need for achievement
E)high need for power
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Multiple Choice
Q 85Q 85
Sue is very aggressive at her job,and her coworkers complain that she often manipulates them and her boss in order to get ahead.She attempts to direct everything and everyone,regardless of the consequences to others or even the organization itself.Sue is expressing what type of need for power?
A)legitimate
B)autonomous
C)personal
D)organizational
E)institutional
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Multiple Choice
Q 86Q 86
McClelland's need for achievement corresponds most closely to _____.
A)Maslow's self-actualization needs
B)Herzberg's hygiene factors
C)equity theory
D)Deci and Ryan's self-determination theory
E)expectancy theory
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Multiple Choice
Q 87Q 87
According to Herzberg,which of the following is an example of a motivating factor?
A)the work itself
B)pay
C)working conditions
D)company policy
E)supervisors
Free
Multiple Choice
Q 88Q 88
According to Herzberg,which of the following is an example of a hygiene factor?
A)responsibility
B)advancement
C)the work itself
D)recognition
E)interpersonal relationships
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Multiple Choice
Q 89Q 89
According to Herzberg's two-factor theory,in the zone between the motivating factors and the hygiene factors,employees are _____.
A)dissatisfied
B)satisfied
C)unmotivated
D)neither satisfied nor dissatisfied
E)stagnant
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Multiple Choice
Q 90Q 90
According to Herzberg's two-factor theory,only ______ factors can make employees satisfied with their jobs.
A)growth
B)affiliation
C)motivating
D)hygiene
E)security
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Multiple Choice
Q 91Q 91
______________ focuses on employee perceptions as to how fairly they think they are being treated compared with others.
A)Esteem theory
B)Equity theory
C)Hygiene theory
D)Expectancy theory
E)Goal-setting theory
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Multiple Choice
Q 92Q 92
Clint is a branch manager for a large freight company.He has noticed low morale lately,perhaps because of the cramped quarters,stricter policies and lack of raises this year.According to Herzberg,Clint should first concentrate on _____.
A)hygiene factors
B)needs for achievement
C)esteem needs
D)motivating factors
E)growth needs
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Multiple Choice
Q 93Q 93
According to Herzberg's theory,the first thing managers of employees who dislike their jobs should do is to _____.
A)provide opportunities for achievement
B)publicly recognize good performance
C)create opportunities for personal growth and advancement
D)make sure pay levels,policies,and working conditions are reasonable
E)increase employees' responsibility and opportunity for leadership
Free
Multiple Choice
Q 94Q 94
Theories that try to understand the thought processes by which people decide how to act are called _____.
A)needs-based perspectives
B)reinforcement perspectives
C)job design perspectives
D)process perspectives
E)cognitive perspectives
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Multiple Choice
Q 95Q 95
Which of the following is a process perspective on motivation?
A)self-determination theory
B)job characteristics model
C)two-factor theory
D)goal-setting theory
E)acquired needs theory
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Multiple Choice
Q 96Q 96
In equity theory,employees are motivated to _____.
A)resolve feelings of injustice and see fairness in the rewards they expect for task performance
B)work harder when they have more freedom
C)correct themselves when they aren't working hard enough
D)blame others when they miss work or fail at tasks
E)work just hard enough to get what they want
Free
Multiple Choice
Q 97Q 97
When workers perceive they are being treated fairly on the job,they are most likely to _____.
A)pass up promotional opportunities
B)support organizational change
C)be a whistleblower
D)show improved safety practices
E)seek additional education
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Multiple Choice
Q 98Q 98
Randy complained to his boss Maryann that he received the same bonus this quarter as everyone else,despite the longer hours he had worked and his higher level of experience,production and efficiency.If Maryann can't change the bonus,she should expect that Randy might respond in any of the following ways except _____.
A)ignoring his feeling of resentment and trying harder in next quarter
B)transferring
C)quitting
D)reducing his production
E)reducing his hours
Free
Multiple Choice
Q 99Q 99
The theory under which people make the choice that promises them the greatest reward if they think they can get it is _____.
A)goal-setting theory
B)equity theory
C)reinforcement theory
D)expectancy theory
E)two-factor theory
Free
Multiple Choice
Q 100Q 100
After struggling with the accounting training,Peter is unsure whether he can complete the end-of-year financial reporting with no errors in the time allotted.In this case,Peter is low on the ______ element of expectancy theory.
A)valence
B)outcomes
C)expectancy
D)instrumentality
E)performance
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Multiple Choice
Q 101Q 101
______ is the expectation that successful performance of the task will lead to the desired outcome.
A)Expectancy
B)Reinforcement
C)Valence
D)Effort
E)Instrumentality
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Multiple Choice
Q 102Q 102
At his review last year,Bryan was promised a 20% raise if he met his production goals.Raises were included in today's paychecks,and although Bryan has met all of his goals,he only received a cost-of-living raise.In the future,Bryan's ______ will probably be ______.
A)instrumentality;high
B)valence;low
C)expectancy;low
D)instrumentality;low
E)expectancy;high
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Multiple Choice
Q 103Q 103
The HR manager told Jim that the company pays the total health insurance costs for a family of four.As a single man,this benefit did not seem especially important to him right now.Here,Jim is low on the ______ element of the expectancy theory.
A)expectancy
B)instrumentality
C)valence
D)outcomes
E)significance
Free
Multiple Choice
Q 104Q 104
When using goal-setting theory to motivate employees,managers should _____.
A)set targets that are beyond employees' reach
B)set goals that are easily achievable
C)set general goals that are emotionally appealing
D)hold employees responsible for getting feedback
E)help workers understand and accept the goals
Free
Multiple Choice
Q 105Q 105
Goal-setting theory suggests that employees can be motivated by goals that have all of the following characteristics except _____.
A)specific and challenging
B)achievable
C)linked to an action plan
D)little or no feedback
E)measurable
Free
Multiple Choice
Q 106Q 106
According to goal-setting theory,goal setting helps motivate you by doing all the following except _____.
A)directing your attention toward goal-relevant tasks and away from irrelevant ones
B)making obstacles become challenges to be overcome,not reasons to fail
C)making it more likely you will realize success
D)regulating the effort expended
E)taking attention away from real work
Free
Multiple Choice
Q 107Q 107
Which of the following is the best statement of a goal?
A)Give your very best effort.
B)Get through most of those reports by 9/1.
C)Increase customer satisfaction.
D)Reduce production errors by 10 percent by the end of the quarter.
E)Be late to work less often.
Free
Multiple Choice
Q 108Q 108
______ involves division of an organization's work and applies motivational theories to jobs to increase satisfaction and performance.
A)Job enlargement
B)Job development
C)Job simplification
D)Job design
E)Job enrichment
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Multiple Choice
Q 109Q 109
__________ is the process of increasing the number of tasks in a job to increase variety and motivation.
A)Job rotation
B)Job design
C)Job development
D)Job enlargement
E)Job enrichment
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Multiple Choice
Q 110Q 110
Research shows that simplified jobs lead to all the following except _____.
A)job dissatisfaction
B)poor mental health
C)low sense of accomplishment
D)low personal growth
E)increased productivity
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Multiple Choice
Q 111Q 111
Job ______ is the opposite of job ______.
A)rotation;enrichment
B)rotation;enlargement
C)loading;enrichment
D)enlargement;enrichment
E)enlargement;simplification
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Multiple Choice
Q 112Q 112
The process of building into a job such motivating factors as recognition and achievement is called _____.
A)MBO
B)job enrichment
C)job satisfaction
D)job enlargement
E)horizontal loading
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Multiple Choice
Q 113Q 113
Michele's job as an accounting assistant was recently modified to include reconciling bank accounts and making deposits,two tasks previously done by the accounting manager.This increase in responsibility would best be described as _____.
A)job development
B)job enlargement
C)job satisficing
D)job enrichment
E)job design
Free
Multiple Choice
Q 114Q 114
Of the following,which is not a core job characteristic?
A)autonomy
B)skill variety
C)task significance
D)teamwork
E)task identity
Free
Multiple Choice
Q 115Q 115
A technician who is responsible for keeping a hospital's electronic equipment in working order has higher ____________ than a person wiping down cars in a carwash.
A)task significance
B)autonomy
C)skill variety
D)feedback
E)task identity
Free
Multiple Choice
Q 116Q 116
The extent to which a job allows an employee to make decisions about scheduling different tasks and deciding how to perform them is called _____.
A)horizontal loading
B)skill variety
C)autonomy
D)task significance
E)task identity
Free
Multiple Choice
Q 117Q 117
Victoria runs a flower shop.She recently made some changes so that one employee answers phones and completes the order and payment process,while another creates arrangements and a third packages and delivers floral arrangements.Previously,each employee was responsible for the order from the phone call through the delivery.Such changes reflect which one of the following?
A)feedback
B)autonomy
C)task significance
D)skill variety
E)task identity
Free
Multiple Choice
Q 118Q 118
As a maintenance person for the air force,Alex services aircraft engines,which protects the lives and safety of military personnel and their ability to conduct missions.Alex's job has a high level of _____.
A)task significance
B)task identity
C)skill variety
D)autonomy
E)feedback
Free
Multiple Choice
Q 119Q 119
Which of the following is not a contingency factor in the job characteristics model?
A)autonomy
B)knowledge
C)skills
D)desire for personal growth
E)context satisfactions such as right working conditions and pay
Free
Multiple Choice
Q 120Q 120
The motivating potential score (MPS)is calculated as part of using _____.
A)reinforcement theory
B)McClelland's acquired needs theory
C)equity theory
D)goal-setting theory
E)the job characteristics model
Free
Multiple Choice
Q 121Q 121
____________ is the theory that attempts to explain behavior change by suggesting that behavior with positive consequences tends to be repeated while behavior with negative consequences tends not to be repeated.
A)Acquired needs theory
B)Equity theory
C)Expectancy theory
D)Reinforcement theory
E)Two-factor theory
Free
Multiple Choice
Q 122Q 122
_______ is the use of desirable consequences to strengthen a particular behavior.
A)Constructive feedback
B)Extinction
C)Intrinsic motivation
D)Negative reinforcement
E)Positive reinforcement
Free
Multiple Choice
Q 123Q 123
The process of strengthening a behavior by withdrawing something negative is called _____.
A)negative reinforcement
B)positive reinforcement
C)extinction
D)intrinsic motivation
E)punishment
Free
Multiple Choice
Q 124Q 124
A supervisor told a salesperson who had not made any calls to clients and therefore did not make quota,"Well,if this continues in the next 30 days,you'll probably be let go." By presenting something negative,the supervisor provides an example of _____.
A)negative reinforcement
B)punishment
C)extinction
D)intrinsic motivation
E)positive reinforcement
Free
Multiple Choice
Q 125Q 125
The weakening of behavior by ignoring it or making sure it is not reinforced is called _____.
A)positive reinforcement
B)intrinsic motivation
C)punishment
D)extinction
E)negative reinforcement
Free
Multiple Choice
Q 126Q 126
It has been two years since any employee has received a bonus at Tech Outlet,and the possibility of getting one no longer seems to motivate employees.In this case,management has inadvertently applied _____.
A)expectancy
B)negative reinforcement
C)intrinsic motivation
D)extinction
E)punishment
Free
Multiple Choice
Q 127Q 127
Ted's manager required him to give up his company car since he had missed sales goals for four consecutive quarters.Ted's manager used _____.
A)punishment
B)negative reinforcement
C)extinction
D)intrinsic motivation
E)feedback
Free
Multiple Choice
Q 128Q 128
In using reinforcement,a manager should _____.
A)clearly communicate the desired behavior
B)reward both desired and undesired behavior
C)give all employees the same rewards to ensure fairness
D)save rewards for weekly or monthly celebrations
E)avoid using punishment
Free
Multiple Choice
Q 129Q 129
When using punishment,a manager should _____.
A)ignore undesirable behaviors
B)save reprimands until the end of the workday,or preferably before a weekend
C)make sure that other employees witness the punishment
D)do it in conjunction with positive reinforcement
E)punish even minor infractions,to appear consistent
Free
Multiple Choice
Q 130Q 130
Which of the following is not an advisable criterion for an effective incentive plan?
A)The rewards are believable and achievable.
B)Measureable rewards are linked to performance.
C)The rewards require rarely attainable performance.
D)The rewards satisfy individual needs.
E)The rewards are agreed on by the manager and employees.
Free
Multiple Choice
Q 131Q 131
A sales commission is an example of a ______ compensation plan.
A)pay-for-knowledge
B)profit-sharing
C)gainsharing
D)pay-for-performance
E)Scanlon
Free
Multiple Choice
Q 132Q 132
Joe has a summer job hand-dyeing shirts that will be sold on the boardwalk.He is paid $5.00 per shirt.This is an example of a ______ compensation plan.
A)profit-sharing
B)pay-for-knowledge
C)bonus
D)pay-for-performance
E)gainsharing
Free
Multiple Choice
Q 133Q 133
Nancy's employer distributes checks at the end of each quarter,representing an equitable portion of 5% of the company's pretax profits for the previous period.This is known as _____.
A)pay for performance
B)pay for knowledge
C)profit sharing
D)a bonus
E)gainsharing
Free
Multiple Choice
Q 134Q 134
A Scanlon plan is a type of ______ compensation plan.
A)pay-for-knowledge
B)pay-for-performance
C)benchmarking
D)gainsharing
E)profit-sharing
Free
Multiple Choice
Q 135Q 135
Because the production division at Heavenly Gates Inc.is $10,000 below budget due to process improvements,this year 30% of the savings will be returned to the division to spend as desired,as a form of _____.
A)pay for performance
B)pay for knowledge
C)gainsharing
D)profit sharing
E)stock options
Free
Multiple Choice
Q 136Q 136
Daniel teaches sixth grade at a local elementary school.He significantly increased his salary by earning a master's degree in education.This is an example of _____.
A)pay for performance
B)profit sharing
C)a bonus
D)pay for knowledge or skill based pay
E)gainsharing
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Multiple Choice
Q 137Q 137
Which of the following is not a practice used to create a flexible workplace?
A)job sharing
B)gainsharing
C)telecommuting
D)part-time work
E)compressed workweeks
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Multiple Choice
Q 138Q 138
What is motivation,and why is it important for managers to understand how motivation works? What do managers need to motivate people to do?
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Q 139Q 139
Explain a need-based perspective on motivation.Identify two of this type of theory,and list the needs that each includes.
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Q 140Q 140
Briefly explain McClelland's acquired needs theory.How should managers use this model to motivate employees? What do you think your levels are of the needs that McClelland identified? Explain why.
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Q 141Q 141
Explain the difference between motivating factors and hygiene factors in Herzberg's theory of motivation.Give examples of each,preferably from your own experience.How should a manager use this distinction in trying to motivate employees?
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Q 142Q 142
Explain equity theory,and discuss how managers can use this model to help motivate workers.Give an example from your own experience of an inequitable situation,and use it to illustrate how people react to such circumstances.
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Q 143Q 143
Explain expectancy theory,and discuss how managers can use this model to help motivate employees.
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Q 144Q 144
Choose a job you have held or that you know about.Analyze its characteristics,according to the job characteristics model.If you managed employees with this job,what could you do to increase its motivational potential?
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Q 145Q 145
Explain the job characteristics model.Include job characteristics,psychological states,outcomes,and contingency factors.
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Q 146Q 146
Define and explain the four types of reinforcement,including their effect on behavior.Give examples of each from your own experiences.
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Q 147Q 147
Explain at least four of the six types of compensation plans,giving examples of each.Which type would be most motivating to you? Why?
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Q 148Q 148
List at least four ways how employees who feel they are being underrewarded might respond to the perceived inequity according to equity theory.
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Q 150Q 150
Define the self-determination theory and list the three innate needs that influences behavior and well-being.
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Q 151Q 151
What are the two assumptions on which fitting jobs to people is based? List two techniques for this type of job design.
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Q 156Q 156
Why do employees leave? What are some nonmonetary ways of compensating and retaining employees?
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