Quiz 10: Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager


False Explanation: Forces for change may consist of forces outside the organization,which include demographic characteristics,technological advancements,shareholder,customer and market changes,and social and political pressures.

True Explanation: People are generally uncomfortable about change,even change in apparently minor matters.If small changes can cause uneasiness,large changes can cause considerable stress.

True Explanation: Jim Collins,researcher of enduring great companies,found that there are five stages of institutional decline.The stages,which are largely self-inflicted,include stage 1,hubris born of success;stage 2,undisciplined pursuit of more;stage 3,denial of risk and peril;stage 4,grasping for salvation;and stage 5,capitulation to irrelevance or death.