Management
Business
Quiz 10 :
Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager
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Forces for change may consist of forces inside the organization such as demographic characteristics,technological advancements,shareholder,customer and market changes,and social and political pressures.
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True False
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Answer:
False
Explanation: Forces for change may consist of forces outside the organization,which include demographic characteristics,technological advancements,shareholder,customer and market changes,and social and political pressures.
People are generally uncomfortable about change even in apparently minor matters.
Free
True False
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Answer:
True
Explanation: People are generally uncomfortable about change,even change in apparently minor matters.If small changes can cause uneasiness,large changes can cause considerable stress.
Jim Collins,researcher of enduring great companies,found that there are five stages of institutional decline which are largely self-inflicted.
Free
True False
Answer:
Answer:
True
Explanation: Jim Collins,researcher of enduring great companies,found that there are five stages of institutional decline.The stages,which are largely self-inflicted,include stage 1,hubris born of success;stage 2,undisciplined pursuit of more;stage 3,denial of risk and peril;stage 4,grasping for salvation;and stage 5,capitulation to irrelevance or death.
The marketplace is becoming less homogeneous and moving toward more niche products.
True False
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Demassification refers to a trend of customer groups becoming segmented into mass markets and resulting mass communication,mass behavior,and mass values.
True False
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One of the strengths of Virgin Group Ltd.is its ability to enter new businesses quickly;that is,for fast speed to market.
True False
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Supertrend is a process by which a product or service takes root initially in simple applications at the bottom of a market and then relentlessly moves up market,eventually displacing established competitors.
True False
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Technology is any machine or process that enables an organization to gain a competitive advantage in changing materials used to produce a finished product.
True False
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Two supertrends include offshore suppliers changing the way we work;and knowledge,not information,becoming the new competitive advantage.
True False
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Internal forces for change include demographic characteristics among U.S.workers,social and political pressures,and technological advancements.
True False
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Reactive change involves making carefully thought-out changes in anticipation of possible or expected problems or opportunities.
True False
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BP handled the 2010 oil spill crisis in the Gulf of Mexico in a reactive manner.
True False
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Walt Disney Company's investing $1 billion into a wearable technology that it hopes will revolutionize the way visitors spend money at Walt Disney World,featuring a website ("My Disney Experience")and data-collecting wristbands ("MagicBands")that interact with scanners throughout the 40-square-mile theme park,is an example of proactive change.
True False
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Resistance to change is an emotional/behavioral response to real or imagined threats to an established work routine as subtle as passive resignation and as overt as deliberate sabotage.
True False
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Resistance to change can be considered to be the interaction of causes such as employee or change-agent characteristics.
True False
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Employee problems and manager behaviors are internal forces for change in the organization.
True False
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Lots of people don't like change due to a predisposition toward change,surprise and fear of the unknown,loss of status or job security,and poor timing.
True False
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An example of an inside force for organizational change is secondhand shops suffering from a recession-induced decline in thrift store donations,even as consumer demand for used goods went through the roof.
True False
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Employees may resist change to its disruption of cultural traditions or group relationships,personality conflicts,lack of tact or poor timing and nonreinforcing reward systems.
True False
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Job dissatisfaction within an organization is not a valid indicator that change is needed.
True False
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