Management

Business

Quiz 15 :
Interpersonal and Organizational Communication: Mastering the Exchange of Information

Quiz 15 :
Interpersonal and Organizational Communication: Mastering the Exchange of Information

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If you are nervous in a job interview,it is best not to admit it.
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True False
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Answer:

True
Explanation: Advice for nerves during interviews: Preparation will help you stay calm during the interview.So will the use of visualization and positive self-talk to keep your confidence up ("I can handle this!").Don't admit you're nervous.Breathe slowly.Don't rush to answer.Take an one-second pause before responding to a question.

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Poor communication between staff and managers does not have a financial cost to organizations.
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True False
Answer:

Answer:

False
Explanation: According to one survey,executives say 14% of each 40-hour workweek is wasted because of poor communication between staff and managers.That's the equivalent of seven workweeks of lost productivity a year.Thus,better communication can save money.

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Communication is simply sending information from one person to another.
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True False
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Answer:

False
Explanation: Communication is the transfer of information and understanding from one person to another.

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You are an efficient communicator when you can transmit your intended message accurately in the least time.
True False
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Encoding is translating a message into understandable symbols or language.
True False
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Lynn had many spelling and grammar mistakes in her report,some of which made the content difficult to understand.This is an example of poor encoding.
True False
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Feedback is the pathway by which a message travels.
True False
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Charles shut his eyes and shook his head when his boss announced the holiday schedule.This is an example of a channel.
True False
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Noise is any disturbance that interferes with the transmission of a message and it can occur in any medium.
True False
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The sun was right in Matt's eyes,so he looked away and missed the coach's demonstration of a defensive technique.In this case,the sun acts as feedback in the communication process.
True False
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Noise can occur in nonverbal communication.
True False
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Encoding the message is the first step of the communication process.
True False
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Feedback indicates how well a particular medium conveys information and promotes learning.
True False
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Face-to-face communication is the richest form of communication because the receiver observes multiple cues in the message.
True False
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A rich medium of communication is best for routine situations.
True False
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If you must tell an employee that he is facing a sexual harassment investigation,you should use a rich medium of communication.
True False
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The danger of using a lean medium for nonroutine matters is that it results in information oversimplification;it doesn't provide enough of the information the receiver needs and wants.
True False
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A newsletter is a richer medium than a videoconference.
True False
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An order-taker who has a thick accent,or someone who speaks too fast at a fast-food drive-through,are examples of communication barriers.
True False
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Kelly did not receive an important e-mail from a client because her company's e-mail server was down.This is an example of the communication medium being blocked.
True False
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