Business and Administrative Communication Study Set 1

Business

Quiz 3 :

Building Goodwill

Quiz 3 :

Building Goodwill

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When you produce a business document with photographs, the photographs as a whole should show exactly 50 percent men and 50 percent women.
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True False
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False

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A disability refers exclusively to a physical impairment that interferes with the major tasks of daily living.
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True False
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False

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Which of the following best describes wordiness in a sentence?
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Multiple Choice
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D

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Sweeney's Ice-cream advertised its new sundaes on fliers that were distributed in malls. This initiative was successful because customers felt that the advertisement was created especially for them. Keeping in mind you-attitude in messages, which of the following did Sweeney's Ice-cream most likely say in its fliers?
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Which of the following examples best illustrates the correct use of passive verbs to avoid assigning blame?
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To make language nonracist and nonageist, a person's race or age should be included in your message only when it is relevant to your story.
True False
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Revisions for you-attitude often ________ because the revision is more specific and has more information.
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When you write to people you do not know well outside your organization, it is good to address them by their first names to build a professional relationship.
True False
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Which of the following statements about building goodwill through communication is true?
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Positive emphasis can be created by putting the negative information in the middle of the message and presenting it concisely.
True False
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Which of the following statements about goodwill in business communication is true?
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While applying you-attitude, passive verbs should ideally be used while
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Businesses need to build goodwill only with external clients and stakeholders.
True False
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To build goodwill with content, you should arrange the information to meet the audience's needs rather than your own.
True False
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Gregory is the owner of a sporting goods store. He interviews 10 people for the post of store manager and eventually selects Camila. Gregory emails Camila to let her know that she has been selected for the post. Which of the following statements made by Gregory best conveys this information through you-attitude?
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Which of the following does you-attitude primarily focus on?
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A sentence reads: "Please be patient while we fix the technical difficulties in the system." This sentence demonstrates the use of double negatives.
True False
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While conveying bad news messages, straightforward negatives always damage credibility.
True False
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Thomas is giving a presentation to clients on a new line of products. In order to reduce the distance between himself and his audience, he should talk about the audience's feelings toward the company and its products.
True False
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Mateo works as a customer service representative at Asphalt Autos. He writes a letter to a customer who has recently become a member of the lifetime service club. Which of the following introductory statements written by Mateo best illustrates you-attitude?
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