Business and Administrative Communication Study Set 1

Business

Quiz 8 :

Sharing Informative and Positive Messages With Appropriate Technology

Quiz 8 :

Sharing Informative and Positive Messages With Appropriate Technology

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Which of the following represents a potential drawback to a business owner of using smartphone apps to grow a business?
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Multiple Choice
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Answer:

C

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A lengthy post concerning updated company policies would be most appropriate to include on which media platform?
Free
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Answer:

A

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A goodwill ending to an email should include your regards to the reader's family.
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True False
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Answer:

False

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A subject line helps in retrieving a message and tells readers why they need to read the message.
True False
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A hospital that refuses to deliver test results electronically will lose credibility.
True False
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Which of the following is a primary purpose of an informative message?
Multiple Choice
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Telepresence is a low-cost alternative to video conferencing and allows employees to connect and collaborate remotely with web cameras that are standard on many newer laptops or tablets.
True False
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Which of the following statements about information overload is true?
Multiple Choice
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Which of the following is an example of a positive message?
Multiple Choice
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In order to summarize a document, you should start with some supporting evidence or the details of a message.
True False
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Which of the following would be classified as an informative message?
Multiple Choice
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Phone calls are a better choice than face-to-face visits when a business requires negotiation or a dialogue.
True False
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A way to ensure that an email gets read is to use important information in the subject line.
True False
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An informative message has the primary purpose of de-emphasizing any negative elements.
True False
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When business decisions require delicacy and you would rather leave no record of your communications, the best medium to use is face-to-face conversation.
True False
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Which of the following statements about informative messages is true?
Multiple Choice
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It is important to highlight information in a subject line if the information is neutral or negative.
True False
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In which of the following situations should phone calls be used as a mode of communication?
Multiple Choice
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Itzel needs to schedule a meeting for her manager, Lee, with an important business client. She receives an email in the morning from the client's assistant. The email states that 11 a.m. on Tuesday suits them well and asks Itzel to confirm the time as soon as possible. Itzel needs to confirm the meeting by first checking if the time works well for Lee. Which of the following would be the best mode of communication for Itzel?
Multiple Choice
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Zoya is a relationship manager at Orbit Bank in California. She needs to write to a customer to let him know that his application for an increase in credit limit has been approved. In her message, she includes information about the company's history and testimonials from other valued customers. What is the secondary purpose of including this additional information?
Multiple Choice
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