Business and Administrative Communication Study Set 1

Which of the following represents a potential drawback to a business owner of using smartphone apps to grow a business?

A lengthy post concerning updated company policies would be most appropriate to include on which media platform?

A goodwill ending to an email should include your regards to the reader's family.

A subject line helps in retrieving a message and tells readers why they need to read the message.

A hospital that refuses to deliver test results electronically will lose credibility.

Which of the following is a primary purpose of an informative message?

Telepresence is a low-cost alternative to video conferencing and allows employees to connect and collaborate remotely with web cameras that are standard on many newer laptops or tablets.

Which of the following statements about information overload is true?

Which of the following is an example of a positive message?

In order to summarize a document, you should start with some supporting evidence or the details of a message.

Which of the following would be classified as an informative message?

Phone calls are a better choice than face-to-face visits when a business requires negotiation or a dialogue.

A way to ensure that an email gets read is to use important information in the subject line.

An informative message has the primary purpose of de-emphasizing any negative elements.

When business decisions require delicacy and you would rather leave no record of your communications, the best medium to use is face-to-face conversation.

Which of the following statements about informative messages is true?

It is important to highlight information in a subject line if the information is neutral or negative.

In which of the following situations should phone calls be used as a mode of communication?

Itzel needs to schedule a meeting for her manager, Lee, with an important business client. She receives an email in the morning from the client's assistant. The email states that 11 a.m. on Tuesday suits them well and asks Itzel to confirm the time as soon as possible. Itzel needs to confirm the meeting by first checking if the time works well for Lee. Which of the following would be the best mode of communication for Itzel?

Zoya is a relationship manager at Orbit Bank in California. She needs to write to a customer to let him know that his application for an increase in credit limit has been approved. In her message, she includes information about the company's history and testimonials from other valued customers. What is the secondary purpose of including this additional information?