In order to ensure that salespeople do activities that do not directly contribute to either input or output goals,such as calling customers to provide service,managers should:
A)turn those activities into input behaviors
B)turn those activities into output behaviors
C)give bonuses for the salespeople with the higher number of those activities each month
D)penalize salespeople financially for not completing a minimum number of these activities each month
E)codify these activities as part of the goal system salespeople are measured on

Question

Quizplus · Accepted Answer

Codifying these activities as part of the goal system ensures that salespeople are explicitly recognized and rewarded for engaging in them, aligning their efforts with broader organizational objectives beyond immediate sales metrics. This approach integrates these important but non-direct sales activities into the formal evaluation and incentive structures, encouraging salespeople to undertake them as part of their regular responsibilities.

In Order to Ensure That Salespeople Do Activities That Do