What is the key role of a salesperson when handling a customer complaint?
A) obtain as much relevant information from your customer as you can
B) express sincere regret for the problem
C) handle the complaint quickly
D) follow up to make sure the customer is satisfied
E) all of these choices are correct

Question

Quizplus · Accepted Answer

To effectively handle a customer complaint, a salesperson should obtain as much relevant information as possible to understand the issue, express sincere regret for the problem, handle the complaint quickly, and follow up to make sure the customer is satisfied. Therefore, all of these choices are correct and essential for resolving a customer complaint.

What Is the Key Role of a Salesperson When Handling