Which of the following is NOT a recommended approach for a salesperson to take if one of her customer's cancels an order and places it with the competition?
A)highlight for the customer the shortcomings of your competitor's products
B)visit the customer and find out why you lost the account
C)demonstrate to the customer you will try hard to get them back
D)be friendly and professional
E)be persistent and keep calling

Question

Quizplus · Accepted Answer

Highlighting the shortcomings of your competitor's products can come across as negative and unprofessional. It is better to focus on improving your own sales techniques and finding out why the customer chose to switch to the competition. Options B, C, D and E are all recommended approaches for a salesperson to take in this situation.

Which of the Following Is NOT a Recommended Approach for a Salesperson