Which of the following is NOT recommended for a salesperson handling a customer complaint?
A)obtain as much relevant information from your customer as you can
B)express sincere regret for the problem
C)handle the complaint quickly
D)follow up to make sure the customer is satisfied
E)deal with the issue without checking the sales records to ensure customer made the purchase

Question

Quizplus · Accepted Answer

Checking sales records can provide important information about the customer's purchase, such as date of sale, product information, and price paid, which can help in resolving the complaint. Ignoring this information may lead to ineffective complaint handling.

Which of the Following Is NOT Recommended for a Salesperson