Charles is visiting one of his retail customers.During his visit, he suggests that the store's sales staff should mention to every customer that buys tires to have the tires balanced (an additional service that the retailer charges).What would you call Charles' suggestion that may directly lead to better service and increased revenue for the retailer?
A)aggressive sales approach
B)the bundle sale package
C)cross-selling
D)assertiveness technique
E)the SELL sequence

Question

Quizplus · Accepted Answer

Charles' suggestion is an example of cross-selling, where the sales staff suggests additional products or services to customers. By suggesting tire balancing to customers, the retailer can increase revenue and also provide better service by ensuring the tires are properly balanced for safer driving. The other options (A, B, D, E) do not accurately describe Charles' suggestion.

Charles Is Visiting One of His Retail Customers