Which of the following terms describes the process of using a CRM system to flag customers who have bought merchandise that could benefit from additional products and services offered by your company?
A)prospecting
B)SELL sequence
C)cross-selling
D)aggressive sales approach
E)assertive sales technique

Question

Quizplus · Accepted Answer

Cross-selling is the process of using a CRM system to flag customers who have bought merchandise that could benefit from additional products and services offered by your company. It involves offering complementary products or services that enhance or supplement the customer's existing purchase. Prospecting is the process of identifying potential customers for your business. The SELL sequence, aggressive sales approach, and assertive sales technique do not specifically relate to using a CRM system to flag customers for cross-selling opportunities.

Which of the Following Terms Describes the Process of Using