Organizational Behavior

Which type of decisions are automatic responses to routine and recurring situations?

Christopher is running late for school. As he has done every day since school started, he grabbed a banana for breakfast. Christopher has made an/a ______ decision.

______ is the action or process of identifying a strategy to resolve problems.

Lillian is researching two different restaurant point-of-sale systems. She is starting a new café and hopes to have the program installed by the end of the month. It has taken her a few weeks to gather the information needed so that she can make the best decision. Lillian is making what type of decision?

Very often, ______ decisions will be complex in nature with few past occurrences for employees to draw on.

Annette spends some more time looking into the kitchen burns at The Burger Joint. She realizes that instead of focusing on the employee's motivations, she can look into the physical appliances themselves for safety concerns. She realizes that the installment of additional appliance safety features could be the answer that she is looking for. After a few months with the new appliance safety features installed, her kitchen injuries went down by 75%. Annette completed which step in the decision-making model?

What is the name of the decision-making model used in the textbook?

In ______ decisions, employees will not find the answer they are looking for in the company handbook or policy guidelines.

Annette contemplates enacting stricter sanctions and punishments for violations of safety standards at The Burger Joint. Alternatively, she considers implementing a reward system, such as bonuses or vacation time for low injury rates. Annette has accomplished which step of the decision-making model?

Annette spends time weighing these two possible solutions against each other and finds they rate poorly to solve the problem of kitchen injuries. For example, sanctions and punishments could be viewed negatively and as a threat, and employees might fail to report injuries for fear of punishment. Similarly, while the reward system might be viewed more positively, Annette is also concerned that since rewards would be contingent on achieving a lower number of reported injuries, there is less incentive to report incidents that should be legally reported. Annette has accomplished which step of the decision-making model?

Which of the following types of decision-making takes place in situations that have occurred in the past and are familiar to the people dealing with them?

Annette has a goal of decreasing the number of burns associated with the kitchen at The Burger Joint. Which step in the decision-making model has Annette completed?

______ assumes we take into account every single criterion or possible alternative to make a decision.

______ is the idea that we are restricted by a variety of constraints when it comes to making decisions.

Fiona works in customer relations for a national mail order catalogue. She spends the day solving problems for customers. It is very rare that she ever runs across a situation that she has not solved in her past. Almost everything she has dealt with is listed in her employee manual. What type of decisions does she spend her day making?

Which type of decisions are generally made by following company policies and guidelines that have been put in place to deal with specific issues?

Which step of the five-step model of decision-making includes studying the positives and negatives of a list of possible solutions to a problem?

Margo has decided that in order to reduce the burns in the kitchen at the restaurant she manages, her solution must increase employee focus on safety and reward employees for choosing safe options even when it makes them less productive. Annette has accomplished which step of the decision-making model?

______ respond to new or nonroutine problems for which there are no proven solutions.

What is the first step of the five-step model of decision-making?