Organizational Behavior

Business

Quiz 11 :

Trust, Conflict, and Negotiation

Quiz 11 :

Trust, Conflict, and Negotiation

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Which element below is defined as a clash between individuals or groups due to different opinions, thought processes, and perceptions?
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A

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Dillon does not like Luke. No matter what Luke suggests at the weekly meeting, Dillon disagrees, even to the most simple or unimportant ideas. Dillon and Luke are experiencing ______.
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A

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Which of the following statements is true regarding the outcomes of conflict stage of the conflict process?
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D

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Kiki and Bethany are considering how to complete their project for class. They sit down together to discuss their ideas and brainstorm. Kiki wants to do a video presentation while Bethany thinks a classic paper would be best. After debating the two ideas, they decided to do a live presentation with a handout explaining the main points. Kiki and Bethany had ______.
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______ include lack of communication, incompatible personalities, and collisions in value systems.
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In the ______ conflict stage of the conflict process, people engage in behaviors that provoke a response?
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Which element below refers to a clash between individuals about the direction, content, or goals of a work assignment?
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Jason comments in passing that it would be nice to have so much vacation time. Joan thinks, "That's odd--I haven't taken vacation this month." Jason and Joan are likely in which stage of the conflict process?
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The goal of the ______ style of conflict management is to avoid making a decision at whatever cost. Neither your concerns nor the concerns of the other party need be satisfied.
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For ______ to be successful, individuals from opposing sides need to be genuinely interested in finding a resolution to the problem and willing to listen to each other.
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Overall, ______ conflict is considered the most destructive and harmful to organizations because it can give rise to hostility, mistrust, fear, and negativity.
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Which type of conflict refers to the clash in viewpoints about how to carry out work?
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______ conflict is the clash in personality between one or more individuals in the workplace.
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If handled appropriately, which element below allows every viewpoint to be heard and discussed, giving the individuals a sense of recognition and job satisfaction?
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Low levels of ______ conflict are believed to have the most positive effect on organizations by stimulating creativity, healthy competition, and critical thinking among the individuals.
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The stage of the conflict process where emotional differences are sensed and felt is called ______.
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______ consists of disputes and disagreements that negatively affect individuals and/or teams.
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Which conflict management strategy is defined as an attempt to suppress a conflict and pretend it does not exist?
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High levels of which type of conflict can lead to absenteeism, turnover, and a substantial drop in work performance, all of which can have a devastating effect on organizational goals and objectives?
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______ consists of productive and healthy disputes between individuals or groups.
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