Organizational Behavior

Which feeling below is an example of positive affect?

Which of the following are described as numerous and intense, but usually short-lived?

Generally speaking, Percy, the dog, is lethargic, ill tempered, and ornery. What type of mood dimension does Percy have?

Rocky had a great morning. He kissed his girlfriend goodbye and planned to see her that evening for dinner. His day was just as good. As he was leaving work for home, he ran into his old boss, Genevieve. Genevieve said some things that made his blood boil. He was still thinking about the encounter when he sat down to dinner with his girlfriend. During dinner, he recalled how pleasant the rest of his day had been and his anger quickly faded. This scenario illustrates the concepts of ______.

Which label consists of less intense and more generalized feelings not directed at a specific object or person?

Which element below describes emotions?

An example of ______ would be rather than expressing irritation at a demanding customer, you maintain your composure and attempt to empathize by putting yourself in the customer's position and trying to feel his or her frustration.

As stated in the textbook, ______ are intense feelings directed at a specific object or person.

______ is a discrepancy between the emotions a person displays and the emotions he or she actually feels.

Brant, a telemarketer, has been given a script to read to customers and was instructed to be enthusiastic and conceal any frustration he might have. Brant is using what?

Which feeling below is an example of positive affect?

______ refers to the process of managing our feelings so that we present positive emotions even when they are contrary to our actual feelings.

Different organizations have basic norms that govern which emotions should be displayed and which should be suppressed. What are these norms called?

Which item below lasts longer than emotions?

What emotional labor technique occurs when a person suppresses his or her true feelings while displaying the organizationally desirable ones?

Simon is having a great week. This week his band won a contest, he did well on his calculus exam, and he received an interview for an internship. He feels so good that he can't stop singing. This scenario best exemplifies the concept of ______.

What are the two basic types of mood dimensions identified by organizational behavior researchers?

Lexie cannot make up her mind on which shoes she should pick for her winter formal. She has spent over an hour with the shoe salesperson, Kris, going back and forth from sandals to pumps then to wedges. Even though Kris feels annoyed, she has kept her composure. Kris has remained responsive and available. Kris is compelled to be polite regardless of her true feelings. This is an example of ______.

What label listed below is a broad term covering a wide range of feelings including emotions and moods?

Which concept below is a phenomenon in which emotions experienced by one or more individuals in a work group spread to the others?