Lifetime customer value
A) puts a value on existing and future customers
B) puts a value on future customers
C) focuses on short-term relationship development with customers
D) aims to increase customer churn
Correct Answer:
Verified
Q32: One dissatisfied customer can influence up to
A)15
Q33: According to Albrecht 1992,the four levels of
Q34: If a customer encounters a problem,their loyalty
Q35: According to Harrison 2001,customers often
A)do not take
Q36: The use of effective communication skills in
Q39: Customer Relationship Management CRM involves
A)strategies and processes
Q40: Which service is considered the organisation's 'reason
Q41: Multiple communication channels should be available to
Q42: The only aim of quality customer service
Q55: The perception of an organisation held by
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