Which service is considered the organisation's 'reason for being'?
A) Basic service
B) Expected service
C) Desired service
D) Unanticipated service
Correct Answer:
Verified
Q35: According to Harrison 2001,customers often
A)do not take
Q36: The use of effective communication skills in
Q37: Lifetime customer value
A)puts a value on existing
Q39: Customer Relationship Management CRM involves
A)strategies and processes
Q41: Multiple communication channels should be available to
Q42: The only aim of quality customer service
Q43: Customer loyalty is built when customers return
Q44: Provision of 'desired service' increases satisfaction but,in
Q45: Organisations are able to control all aspects
Q55: The perception of an organisation held by
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