Multiple communication channels should be available to customers to commence,continue and complete interactions with the organisation.

Question

Quizplus · Accepted Answer

This statement is true. Customers should have the option to communicate with the organisation through multiple channels, such as phone, email, live chat, social media, etc., to choose the one that best fits their needs and preferences. This not only provides convenience for customers but also helps organisations to deliver better customer service and support.

Multiple Communication Channels Should Be Available to Customers to Commence,continue