Q29: The interpersonal dimension of customer service is
Q41: Multiple communication channels should be available to
Q42: The only aim of quality customer service
Q43: Customer loyalty is built when customers return
Q44: Provision of 'desired service' increases satisfaction but,in
Q45: Organisations are able to control all aspects
Q47: The Internet and email have not changed
Q48: Effective customer relationships are 'about inspiring loyalty
Q49: An organisation is able to focus on
Q51: Co-destiny relationships are built when buyers,sellers,customers and
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