The Internet and email have not changed the way customers relate to customer service.
Correct Answer:
Verified
Q29: The interpersonal dimension of customer service is
Q42: The only aim of quality customer service
Q43: Customer loyalty is built when customers return
Q44: Provision of 'desired service' increases satisfaction but,in
Q45: Organisations are able to control all aspects
Q46: Quality comprises the goods or services only.
Q48: Effective customer relationships are 'about inspiring loyalty
Q49: An organisation is able to focus on
Q51: Co-destiny relationships are built when buyers,sellers,customers and
Q52: The role of a service provider is
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