An organisation is able to focus on customers' needs and identify what gives satisfaction to customers by building a customer satisfaction model.
Correct Answer:
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Q29: The interpersonal dimension of customer service is
Q44: Provision of 'desired service' increases satisfaction but,in
Q45: Organisations are able to control all aspects
Q46: Quality comprises the goods or services only.
Q47: The Internet and email have not changed
Q48: Effective customer relationships are 'about inspiring loyalty
Q51: Co-destiny relationships are built when buyers,sellers,customers and
Q52: The role of a service provider is
Q53: Strategy specifically refers to how customer service
Q54: Service culture focuses directly on customers' needs
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