The interpersonal dimension of customer service is essential when fostering desired and unanticipated service for customers.

Question

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The interpersonal dimension, or the interaction between the customer and the service provider, is crucial in creating a positive customer service experience. It involves the use of effective communication, empathy, and interpersonal skills to build rapport and trust with customers, providing them with desired and unanticipated service.

The Interpersonal Dimension of Customer Service Is Essential When Fostering