The Internet and email have changed the way customers relate to customer service.
Correct Answer:
Verified
Q26: Which of the following indicates the extent
Q27: An organisation that builds lifetime customer value
Q28: Organisations focusing on customer experience view technology
Q29: The interpersonal dimension of customer service is
Q30: Provision of 'desired service' increases satisfaction but,
Q32: In customer service-oriented organisations, social media
A) is
Q33: When there is insufficient communication with customers,
Q34: When a customer reads reviews of a
Q35: A single communication channel should be available
Q36: The use of effective communication skills in
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