The use of effective communication skills in customer service is critical because
A) such skills are 'best practice' and required in a global trading environment.
B) they allow the real needs of the customers to be addressed.
C) customers expect special treatment.
D) the organisation pays for staff to have such skills.

Question

Quizplus · Accepted Answer

Effective communication skills allow for the real needs of customers to be addressed, which is essential in providing satisfactory customer service. Options A, C, and D are incorrect because while they may be contributing factors to the importance of effective communication skills, they do not fully encompass the critical role that effective communication plays in customer service.

The Use of Effective Communication Skills in Customer Service Is