If a customer encounters a problem,their loyalty will drop by
A) 73%
B) 27%
C) 20%
D) 68%
Correct Answer:
Verified
Q29: Market damage refers to
A)loss of revenue
B)loss of
Q31: According to Rosen 1997,the most important aspect
Q32: One dissatisfied customer can influence up to
A)15
Q33: According to Albrecht 1992,the four levels of
Q35: According to Harrison 2001,customers often
A)do not take
Q36: The use of effective communication skills in
Q37: Lifetime customer value
A)puts a value on existing
Q39: Customer Relationship Management CRM involves
A)strategies and processes
Q48: The intention when resolving customer complaints is
Q55: The perception of an organisation held by
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