One dissatisfied customer can influence up to
A) 15 people
B) 9 people
C) 20 people
D) 12 people
Correct Answer:
Verified
Q27: According to Rosen 1997,most customers are lost
Q28: According to Kilborn 2003,up to 80% of
Q29: Market damage refers to
A)loss of revenue
B)loss of
Q31: According to Rosen 1997,the most important aspect
Q33: According to Albrecht 1992,the four levels of
Q34: If a customer encounters a problem,their loyalty
Q35: According to Harrison 2001,customers often
A)do not take
Q36: The use of effective communication skills in
Q37: Lifetime customer value
A)puts a value on existing
Q48: The intention when resolving customer complaints is
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