Question 1

Emotions, information overload, and differing perceptions are all ______ of communication.

Accepted Answer

The answer of Emotions, information overload, and differing perceptions are...

Question 2

The model of communication has two main components: the receiver of the message, also known as the source, and the sender of the message.

Accepted Answer

The model of communication typically includes at least two main components: the sender of the message and the receiver of the message. The source is another term for the sender, not the receiver.

Question 3

According to the communication model, what are the labels given to the two people in the communication process?

Accepted Answer

The answer of According to the communication model, what are...

Question 4

In high-context cultures, "what you say is what you mean" and in low-context cultures, "what you say is not necessarily what you mean."

Accepted Answer

In high-context cultures, communication relies heavily on implicit messages and context, meaning "what you say is not necessarily what you mean," while in low-context cultures, communication is more direct and explicit, meaning "what you say is what you mean."

Question 5

In the United States, some rappers are known for including insults in their songs directed at other rappers. This is an example of what type of communication?
A) diversified communication
B) proverbs
C) verbal dueling
D) servant leadership

Accepted Answer

This is an example of verbal dueling, where individuals exchange insults or critiques through spoken word, often in a competitive or performative context, such as in rap battles or diss tracks.

Question 6

______ is the exchange of information, ideas, and processes verbally, either one-on-one or as a group, while ______ is also an important way of interacting because it allows for transmission of subtle messages through eye contact, vocal tone, and posture.

Accepted Answer

The answer of ______ is the exchange of information, ideas,...

Question 7

Upward communication sends messages from the lower levels of the organizational hierarchy to the higher levels and downward communication sends messages from the upper levels of the organizational hierarchy to the lower levels.

Accepted Answer

Upward communication involves messages sent from subordinates to superiors, while downward communication involves messages sent from superiors to subordinates within an organization.

Question 8

Of the active listening components, processing means paying attention to the signals sent from the speaker.

Accepted Answer

Processing in active listening refers to understanding and making sense of what is being said, rather than just paying attention to the speaker's signals. Paying attention is more about focusing on the speaker and their words without distraction.

Question 9

What are the three components of active listening?

Accepted Answer

The answer of What are the three components of active...

Question 10

Which two informal network lines of communication are usually seen as negative to the organization?

Accepted Answer

The answer of Which two informal network lines of communication...

Question 11

The Japanese base their linguistic styles on status and choose from three different styles to express the appropriate level of social respect--basic speech, average speech, or elegant speech. This is an example of social context of cultural communication.

Accepted Answer

The Japanese language employs different levels of speech (honorifics) to show respect and social hierarchy, which is a clear example of how social context influences cultural communication.

Question 12

We define communication as the act of transmitting thoughts, processes, and ideas through a variety of channels.

Accepted Answer

Communication involves the exchange of thoughts, messages, or information through speech, signals, writing, or behavior, utilizing various channels and mediums to convey ideas effectively between individuals or groups.

Question 13

The majority of productive conversations take place offline.

Accepted Answer

Despite the rise of digital communication platforms, the majority of meaningful and productive conversations still occur offline, in face-to-face interactions, where nuances such as body language and tone can significantly enhance understanding and connection.

Question 14

There is no better way of instantly reaching a large audience across a global network than through forms of electronic communication.

Accepted Answer

Electronic communication, including email, social media, and messaging apps, allows for instant dissemination of information to a vast, global audience, unmatched by traditional methods in terms of speed and reach.

Question 15

What are the disturbances called that can get in the way of the source and receiver of the communication model?

Accepted Answer

The answer of What are the disturbances called that can...

Question 16

Formal networks of communication can include grapevines and gossip chains.

Accepted Answer

Formal networks of communication are officially sanctioned and structured channels, such as memos, emails, and meetings, not informal channels like grapevines and gossip chains.

Question 17

Two people can have the same experience, yet interpret the experience differently. This is one of the barriers to communication.

Accepted Answer

This phenomenon is due to individual differences in perception, background, and interpretation, which can lead to misunderstandings or miscommunications.

Question 18

Despite their popularity, e-mails, text messages, blogs, memos, e-bulletins, and so on are considered to be at the lower end of ______ because you cannot detect levels of emotion and do not have verbal and nonverbal cues.

Accepted Answer

The answer of Despite their popularity, e-mails, text messages, blogs,...

Question 19

Electronic communication is the same as written communication.

Accepted Answer

Electronic communication includes emails, texts, and social media messages, which can be both written and multimedia, whereas written communication specifically refers to messages conveyed through written symbols, traditionally on paper.

Question 20

Eli is talking to the new girl at school, Naomi. "Yo. What's up? You're like, mad chill. You're one of the coolest chicks I know. You want to turn up at the Nash tonight? Hashtag yaaaaaassssss!" Naomi thinks about going just as her Professor walks by. Eli surprisingly turns to Dr. Heinrich and says "Good morning Dr. I enjoyed your lecture this morning. Looking forward to next week's class!" Naomi is surprised by Eli's change in vocabulary. Eli exemplifies which concept that causes challenges to cross-cultural communication?
A) high-context
B) social context
C) euphemism
D) verbal dueling

Accepted Answer

Eli's change in vocabulary depending on the social context (talking to a peer versus talking to a professor) exemplifies the concept of social context, which can cause challenges to cross-cultural communication by affecting how messages are interpreted based on the social setting.

Quiz 10: Effective Communication