If a guest complaint is resolved on the spot, the probability of getting future business from that guest is said to be about
A) 10 percent
B) 30 percent
C) 67 percent
D) 95 percent

Question

Quizplus · Accepted Answer

Resolving a guest complaint immediately and effectively is crucial for maintaining customer satisfaction and loyalty. Studies and industry practices suggest that when a complaint is addressed on the spot, the likelihood of retaining that guest's business in the future significantly increases, often cited at around 95 percent. This high percentage reflects the importance of quick and effective problem resolution in hospitality and service industries.

If a Guest Complaint Is Resolved on the Spot, the Probability