Research suggests that most of the guests who complain
A) are satisfied with the organization's efforts to resolve the complaint
B) eventually become evangelists on behalf of the organization
C) complain again if the problem is not fixed
D) are dissatisfied with the organization's efforts to resolve the complaint

Question

Quizplus · Accepted Answer

Guests who complain are often dissatisfied with the organization's efforts to resolve the complaint.

Research Suggests That Most of the Guests Who Complain