Unhappy customers are ______ as likely to spread negative word of mouth as happy ones are to spread positive word of mouth.
A) just
B) twice
C) three times
D) four times

Question

Quizplus · Accepted Answer

According to studies, unhappy customers are twice as likely to spread negative word of mouth as happy ones are to spread positive word of mouth. This highlights the importance of keeping customers satisfied and addressing their concerns or complaints in a timely and effective manner.

Unhappy Customers Are ______ as Likely to Spread Negative Word