Body language often serves as a method to detect guest satisfaction with a service experience. If the employee can read the dissatisfaction, they can put into place a service recovery plan before the guest finishes the experience and leaves unhappy.

Question

Quizplus · Accepted Answer

Body language can be a powerful indicator of guest satisfaction and proactive service recovery can prevent unhappy guests from leaving without addressing their concerns.

Body Language Often Serves as a Method to Detect Guest