The "wow" word of mouth can be just as valuable or even more valuable than negative word of mouth because it can be used as testimonials on the company's website.
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Q28: The complaint process should be complex and
Q29: Body language often serves as a method
Q30: The unhappier a customer is about a
Q31: How the recovery is handled
A) is more
Q32: A dissatisfied guest can do any of
Q34: Employees should be encouraged and even rewarded
Q35: What are the three most common critical
Q36: The company's worst-case scenario is called a/an
A)
Q37: Organizations should not encourage complaints, but once
Q38: When guests make mistakes themselves like trip
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