The company's worst-case scenario is called a/an
A) avenger
B) evangelist
C) complainer
D) fighter
Correct Answer:
Verified
Q31: How the recovery is handled
A) is more
Q32: A dissatisfied guest can do any of
Q33: The "wow" word of mouth can be
Q34: Employees should be encouraged and even rewarded
Q35: What are the three most common critical
Q37: Organizations should not encourage complaints, but once
Q38: When guests make mistakes themselves like trip
Q39: Simply put, service failures are an opportunity
Q40: Fixing a service failure before the guest
Q41: A dissatisfied guest can do any of
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