A dissatisfied guest can do any of the following. From the organization's perspective, which is BEST?
A) leave never to return
B) complain
C) spread negative word of mouth
D) suffer in silence

Question

Quizplus · Accepted Answer

A dissatisfied guest is more likely to return if they complain as they feel that their concerns are being heard and addressed. This gives the organization the opportunity to correct the issue and improve their service. If the guest leaves without complaining, the organization may not be aware of the issue and can't address it. Negative word of mouth can also harm the organization's reputation and future business. Suffering in silence is not a desirable outcome for the guest or the business. Therefore, complaining is the best choice.

A Dissatisfied Guest Can Do Any of the Following