When something goes wrong in the delivery of a service, it is called a ______.
A) service incident
B) service mistake
C) service failure
D) delivery failure

Question

Quizplus · Accepted Answer

"Service failure" is the most commonly used term to describe a situation where a service has not been delivered to the customer's expectations. It is a broad term that can encompass a wide range of issues, such as delays, errors, and poor quality. A "service incident" or "delivery failure" may refer to a specific type of service failure, but they are not as commonly used or widely applicable. "Service mistake" is not a commonly used term and can be interpreted in different ways.

When Something Goes Wrong in the Delivery of a Service