Interactional justice refers to
A) whether or not the customer believes company procedures for handling service failures are fair
B) an assessment by the customer of the fairness associated with whatever compensation he or she received to rectify a service failure
C) the customer's feeling of being treated with respect and courtesy and given the opportunity to express the complaint fully
D) the guest's satisfaction with the adequacy of the information and communication provided by the organization

Question

Quizplus · Accepted Answer

Interactional justice focuses on the quality of the interpersonal treatment people receive when procedures are implemented, including respect, courtesy, and the opportunity for voice.

Interactional Justice Refers to