An unhappy customer can do any one or a combination of which four things?
A) harass, worry, harm the organization, and bother employees
B) hurt, bother, hate, and complain
C) leave never to return, complaint, retaliate, and bad-mouth the organization
D) complain, retaliate, harm the organization, compliment
Correct Answer:
Verified
Q16: A guest failure is a great opportunity
Q17: Putting money and effort into service recovery
Q18: Hospitality organizations should not admit liability for
Q19: Satisfaction with service recovery efforts decreases as
Q20: A service failure is a great opportunity
Q22: Yellow and black flags is a system
Q23: The percentage of dissatisfied customers who complain
Q24: Service failures can be turned into service
Q25: Unhappy customers are _ as likely to
Q26: Research suggests that most of the guests
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