Satisfaction with service recovery efforts decreases as the amount of time it takes to provide a resolution increases.

Question

Quizplus · Accepted Answer

This is supported by research on the topic of service recovery. Customers are more satisfied with a resolution that is provided quickly, which shows that the company values their time and is actively working to resolve the issue. The longer it takes to provide a resolution, the less satisfied the customer is likely to be.

Satisfaction with Service Recovery Efforts Decreases as the Amount of Time