Business Communication Process and Product

Business

Quiz 4 :
Planning Business Messages

Quiz 4 :
Planning Business Messages

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Which statement is NOT true of business writing?
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Answer:

B

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In addition to being purposeful and audience-oriented, what other characteristic describes business writing?
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Answer:

B

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How can someone become a better business writer?
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Answer:

A

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Which of the following takes place during the first phase of the 3-x-3 writing process?
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Which of the following occurs during the second phase of the 3-x-3 writing process?
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Which of the following takes place during the third phase of the 3-x-3 writing process?
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As a technical support rep, Devon is responding to a customer's question sent to him via e-mail. What is the very first task Devon should do?
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Sofia is an event planner and is responding to an e-mail request from a client. What should Sofia do during the second phase of the writing process?
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Jorge is working on a sales brochure to promote a new product. Which of the following will Jorge do during the third phase of the writing process?
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Which of the following statements best describes the 3-x-3 writing process?
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Neveah is writing a proposal to solicit business from a potential client. What should she expect to spend the most time on?
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What is the primary purpose of messages that explain procedures, announce meetings, answer questions, and transmit findings?
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What is the primary purpose of messages that sell products, convince managers, motivate employees, and win over customers?
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Victoria is writing an e-mail message to her colleagues to encourage them to take part in a charitable fundraiser. What is her primary purpose?
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Tom is writing an e-mail message to a customer to tell him that his order has been shipped. What is his primary purpose?
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A company's annual report describes the company's efforts to give back to the community. The primary purpose of this report is to inform. What is the secondary purpose?
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Which statement best describes anticipating and profiling your audience?
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Omar is writing an e-mail message about a new delivery service. In anticipating and profiling the audience, which of the following should he do?
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You are in charge of preparing a sales brochure and must profile your audience. What question should you ask to profile your primary audience?
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Determining whether a message will be transmitted by e-mail or delivered in person is part of what?
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