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Business Communication Process and Product

Business

Quiz 9 :

Negative Messages

Quiz 9 :

Negative Messages

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Which of the following is the best example of an effective buffer in a bad-news letter telling a job applicant that she didn't get the position for which she interviewed?
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C

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Which of the following statements describes the purpose of the indirect strategy?
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D

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Victoria had to write a letter to a job applicant telling him that he was not selected for a position. Because she really liked the applicant, she wrote in the rejection letter, I thought you were our top candidate. What has Victoria done that might lead to legal difficulties?
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A

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When should the indirect pattern be used to communicate negative news?
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What is the purpose of a buffer statement in a negative message?
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Michelle must write a bad-news message to her staff telling them that their hours next month will be reduced. She has just completed Phase 1 of the prewriting process and is beginning Phase 2. What should she do first?
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Which of the following is NOT one of the goals in communicating negative news?
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Ling was angry about something that happened at work and called her boss a "fraudster" and a "criminal" on her personal Facebook page. What has Ling done that might lead to legal difficulties?
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Ali sent a letter to a teacher who had requested a tour of his company. In the letter he included the sentence Although we would love to have your class visit our company, much of the work area is too dangerous for group tours. What has Ali done that might lead to legal difficulties?
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Which of the following statements about negative workplace messages is accurate?
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Cassandra will be writing a bad-news letter to a customer and wants to follow the four-part indirect plan. In what order should she organize her letter?
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When should the direct pattern be used to communicate negative news?
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How can the bad feelings associated with disappointing news generally be reduced?
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Alexander has included this opening statement in a bad-news message to a client: We both realize that the current economic downturn has resulted in lower stock prices. What kind of buffer is this?
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Which of the following statements describes the responsibility of company employees when communicating in business?
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Jie is writing a bad-news message to his supervisor and is now in Phase 3 of the writing process. What should he do during this phase?
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Which of the following statements demonstrates a step in Phase 1 of the writing process for delivering negative news?
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In addition to starting with a buffer, what is another major difference between the direct and indirect strategies?
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In a recommendation letter, Nathan falsely accuses former employee Olivia of treating her supervisor disrespectfully. What is this action considered?
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Sydney makes an abusive statement about David. When is this language actionable?
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