The Medical Assistant Study Set 2

Which of the following documents lists the order in which business is to be conducted during a meeting?

An office with more than _________ employee(s) should have one person designated as a supervisor or office manager.

Which of the following is a quality of an effective leader or office manager?

Something that spurs an individual to action or rewards an individual for performing a task is called

Which of the following is a more intrinsic motivation?

The exhaustion of physical or emotional strength or motivation, usually as a result of prolonged stress or frustration, is called

Which act protects the employee against unsafe workplaces?

Some managers assign a person to assist new employees during the initial probationary period; this person is called a

Which of the following is true about healthy employee-employer relationships?

New employees should be given orientation in which of the following areas?

A group of employees who stick together during difficult times could be called

Which subjects cannot be discussed in a job interview?

The office manager can easily determine all but which of the following by looking at an applicant's application or résumé?

What can be evaluated by looking at the job application?

The process of inciting a person to some action or behavior is called

Which of the following is an unlawful pre-employment inquiry?

Which of the following questions is legally allowed during an initial interview for employment as a medical assistant?

Office management problems are often prevented by clearly defining the responsibilities and authority of each employee. Office managers claim that friction among workers is their most common personnel problem.

Which of the following is a strong method of improving employee morale and encouraging outstanding performance?

Which of the following is critical for good communication and smooth operation of a medical facility?