Quiz 3: Professional Behavior in the Workplace

The mental and emotional condition, enthusiasm, loyalty, or confidence of an individual or group with regard to the function or tasks at hand is called A) morale. B) tenacity. C) insubordination. D) initiative.

Talk or a widely disseminated opinion with no discernible source, or a statement that is not known to be true, is called A) a rumor. B) libel. C) discrimination. D) slander.

Deciding which tasks are most important is called A) modification. B) teaching. C) prioritizing. D) procrastinating.

A task that is noted as a B priority A) must be done today. B) should be done today. C) could be done today. D) is not a real priority.

A task that is noted as an E priority is probably a(n) A) important task. B) task that should be done early in the day. C) errand. D) extra task for that day.

Probably the most important asset a medical assistant can offer the employer is A) confidentiality. B) teamwork. C) a good attitude. D) credibility.

Which of the following statements about professionalism is true? A) It must be practiced at all times in the workplace. B) It can lead to wage increases and promotions. C) Unacceptable behavior is detrimental to the medical assistant's career. D) All of the above are true.

A person who is characterized by or conforms to the technical or ethical standards of a certain profession is considered to be A) detrimental. B) commensurate. C) professional. D) moral.

An obstruction to professionalism could be A) a cooperative co-worker. B) a co-worker who assists in completing a difficult task. C) bringing personal problems to the office. D) speaking in an even, calm tone.

The prime concern of all employees of the physician's office should be A) caring for the patient. B) getting all tasks completed each day. C) completely resolving every patient's health issues. D) a profitable practice.

If Meredith makes a list of the tasks that need to be done today, she is practicing A) insubordination. B) professionalism. C) prioritization. D) time management.

Tasks that correspond in order with the A, B, and C designation are A) could, must, and should. B) must, should, and could. C) should, could, and must. D) could, should, and must.

Which of the following skills would not be an appropriate expectation of a competent medical assistant? A) Performing insurance coding and billing B) Giving instructions to patients about self-care after treatments C) Using the computer to perform a variety of office functions D) Diagnosing common patient symptoms

Which quality in a medical assistant is most likely to promote positive relations in the medical office? A) Businesslike behavior B) Consistently high grades during medical assisting training C) Attractiveness D) Sincere interest in patients' welfare

Which statement best describes the relationship of administrative and clinical medical assisting responsibilities? A) Administrative duties require the least interpersonal contact. B) The two are equally important for maintaining a high-quality medical practice. C) Clinical duties offer more variety in the type of work performed. D) Clinical tasks are more difficult to learn than are administrative tasks.

Which is the most important consideration in choosing a uniform? A) It should be becoming and flattering to the body type. B) It should not be wrinkled by the end of the workday. C) It should give the wearer a professional, neat appearance. D) It should be fashionable.

What is the best way for new medical assistant graduates to become good team players in the medical office? A) Show consideration and appreciation for each member of the staff. B) Share what they learned in school about the latest techniques in healthcare. C) Be careful to perform only the tasks in their job description and no other duties. D) Try to develop close friendships with everyone on the staff after working hours.

The best way to earn a favorable evaluation on your externship is to A) show integrity and practice high ethical standards. B) be friendly with your supervisor and other senior staff members and keep co-workers at a distance. C) impress the physician with your knowledge about medicine. D) show your willingness to help by performing tasks that have not been assigned to you, even if your regular duties are not yet completed.

Which statement is true regarding the status of students during the externship compared with that of regular employees? A) Students should not waste their supervisor's time asking a lot of questions. B) Students can expect the physician to treat their medical problems. C) Attendance expectations generally are less strict for students. D) Students are expected to perform under the same professional standards as regular employees.

Which credential is not offered by the AMT? A) COLT B) RMA C) CMA D) RPT

Which of these careers would not be available to a person who has had medical assistant training? A) Billing specialist B) Medical receptionist C) Coder D) Respiratory therapy assistant

A reliable way to improve professional behavior is by showing a willingness to respond to constructive criticism. Learn to honestly evaluate your own behavior and be willing to use criticism as a means to excel in your profession. A) Both statements are true. B) Both statements are false. C) First statement is true, and second is false. D) First statement is false, and second is true.

Which of the following is NOT considered a benefit of wearing a uniform or scrubs? A) Immediately identify employees of the clinic B) Provides a consistent appearance for all employees C) Infection control measure D) Projects a specific status

Which of the following personal hygiene attributes can be considered infection control problems? A) Long ponytail B) Long polished nails C) Plain wedding ring or watch D) Tattoos and body piercing

Self-boundaries are developed to protect us from being manipulated or used by others. Personal boundaries help identify each of us as a unique individual. A) Both statements are true. B) Both statements are false. C) First statement is true, and second is false. D) First statement is false, and second is true.

If managers were asked to name the most important attribute for medical professionals, what would always be high on the list? A) Professional image B) Responsible and honest C) Teamwork D) Diplomatic and tactful

Most tasks can be prioritized into three general categories, which of the following is NOT one of the three? A) Those that must be done that day B) Those that should be done that day C) Those that could be done if time permits D) Those that are essential to complete that day

An RMA credential is awarded by which of the following? A) AAMA B) AMA C) AMT D) AMS

_____________ is defined as exhibiting a courteous, conscientious, and generally businesslike manner in the workplace.

An individual's social facade, or the front that reflects the role in life the individual is playing, is called the __________.

Great exaggerations and manipulations of the truth can affect employee __________.

Patients expect professional behavior and base much of their trust and confidence in those who exhibit this type of __________ in the medical office.

Distinguishing traits, qualities, or properties are called _______________.

Staying out late and shortchanging sleep during the workweek is _____________ to the medical assistant's professional life.

Physicians appreciate medical assistants who take __________.

One of the medical assistant's most important characteristics is a strong ______________.

The medical assistant should not conduct personal __________ at the physician's office.

The medical assistant who states, "That's not in my job description," is not practicing ____________.

In setting up a code for prioritizing tasks, the letter _____ could stand for phone calls that need to be completed.

Participation in a recognized __________________ shows that medical assistants take their career seriously.

A(n) __________ should be worn on the uniform when the medical assistant is working.

The name of the AAMA's bimonthly journal is __________.

Medical assistants should always read the _______________ so that they know what the employer or externship office expects.

The __________ examination is offered as a certification for medical assistants by the AMT.

Employees should be aware of the attendance policies in their facility's policy and procedures manual.

The medical assistant is not at fault if he or she displays a poor attitude after a reprimand from a supervisor.

Checking personal e-mail several times a day in the medical office is always acceptable.

The personality that people project in public is their persona.

Women are more successful as medical assistants.

The medical assisting student should treat the externship experience as a probationary period on an actual job.

Long nails and colored polish are always acceptable in the medical profession.

Jewelry should be conservative at work, and large earrings should never be worn.

Habits formed during a medical assistant's training program will continue into the externship and employment.

Patients are not concerned about the medical assistant's grooming and wardrobe.