The Medical Assistant Study Set 2

Medicine

Quiz 4 :
Therapeutic Communications

Quiz 4 :
Therapeutic Communications

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Which of the following is true about most patients?
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Multiple Choice
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Answer:

C

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Which is not likely to be one of the factors that influence the first impression we make on others?
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Answer:

C

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Which of the following is not the role of the medical assistant in communicating with patients?
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Answer:

A

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What is the first step in avoiding prejudice when dealing with individuals?
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The principal reason for requesting feedback when communicating with patients is to determine whether they
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Which aspect of our communication is most likely to convey our true feelings and beliefs?
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The principal message you will give an American patient if you avoid eye contact while communicating is that you
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Which statement is false with regard to the interpretation of gestures and body language that you may encounter among the patients in a medical setting?
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Verbal expressions or body language, such as a nod of understanding, are called
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Even when two people are speaking at the same time, various channels of communication are used, such as
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The needs we have as humans, at the most basic level, include
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The stage in Maslow's hierarchy of needs in which we maximize our potential is
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A standard mental picture that is held in common by members of a group and that represents an oversimplified opinion, prejudiced attitude, or uncritical judgment is called
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Our verbal actions are learned behaviors that are greatly influenced by our family and cultural backgrounds. The body naturally expresses our true feelings; in fact, experts say that more than 80% of communication is nonverbal.
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"Don't worry, I'm sure everything will be fine" is an example of
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In the linear communication model, which of the following encodes the message?
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Which of the following involves repeating the main idea of the conversation while also identifying the sender's feelings?
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In Maslow's hierarchy of needs, the fourth level relates to which of the following?
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Which of the following is an example of an open-ended question?
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Which of the following strategies could be used to help school-aged children gain a sense of control during the health visit?
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