The Medical Assistant Study Set 2

Which of the following is true about most patients?

Which is not likely to be one of the factors that influence the first impression we make on others?

Which of the following is not the role of the medical assistant in communicating with patients?

What is the first step in avoiding prejudice when dealing with individuals?

The principal reason for requesting feedback when communicating with patients is to determine whether they

Which aspect of our communication is most likely to convey our true feelings and beliefs?

The principal message you will give an American patient if you avoid eye contact while communicating is that you

Which statement is false with regard to the interpretation of gestures and body language that you may encounter among the patients in a medical setting?

Verbal expressions or body language, such as a nod of understanding, are called

Even when two people are speaking at the same time, various channels of communication are used, such as

The needs we have as humans, at the most basic level, include

The stage in Maslow's hierarchy of needs in which we maximize our potential is

A standard mental picture that is held in common by members of a group and that represents an oversimplified opinion, prejudiced attitude, or uncritical judgment is called

Our verbal actions are learned behaviors that are greatly influenced by our family and cultural backgrounds. The body naturally expresses our true feelings; in fact, experts say that more than 80% of communication is nonverbal.

"Don't worry, I'm sure everything will be fine" is an example of

In the linear communication model, which of the following encodes the message?

Which of the following involves repeating the main idea of the conversation while also identifying the sender's feelings?

In Maslow's hierarchy of needs, the fourth level relates to which of the following?

Which of the following is an example of an open-ended question?

Which of the following strategies could be used to help school-aged children gain a sense of control during the health visit?