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The Medical Assistant Study Set 2

Medicine

Quiz 8 :

Telephone Techniques

Quiz 8 :

Telephone Techniques

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Which of the following is not correct with regard to ending a call?
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B

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Enunciation is
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C

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A pleasing telephone voice is developed by using
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C

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The technical terminology or characteristic idiom of a particular group is called
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The medical assistant may help an angry caller to calm down by
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Which of the following would be considered professional jargon?
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Which of the following are common sources of incoming calls to the physician's office?
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If your office is in California and it is noon, what time is it on the East Coast?
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Which of the following greetings is recommended as appropriate for handling incoming calls in an extremely busy medical office?
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Which of the following types of communication tools is best for two-way communication?
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Pitch is
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When a patient calls with a complaint
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Which of the following best describes the primary goal of "screening" telephone calls?
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Which of the following types of calls should be limited in the professional setting?
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If your office is on the West Coast, what time is the latest time to call the East Coast?
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Active listening involves
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Which of the following is not required when a telephone message is taken?
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If your office is in New York and you need to contact a supplier in Seattle, which New York time would be the earliest that you should call to place an order, assuming that the supplier opens at 8 AM?
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Which of the following types of communication tools can be used to record verbal messages?
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The medical assistant should be extremely careful when using a speakerphone because
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