Whether or not you should apologize when delivering bad news about transactions depends mainly on
A) how much the customer has purchased from your company in the past.
B) the medium you are using for the message.
C) how long it has been since the problem occurred.
D) potential ethical and legal outcomes.
E) how much you personally regret the decision made.
Correct Answer:
Verified
Q87: A crisis management plan should
A)define operational procedures
Q88: Which of the following will help when
Q89: When responding to rumors and countering negative
Q90: Which of the following is key to
Q91: When a crisis occurs,corporate communicators should
A)deflect blame
Q93: Which of the following is considered to
Q94: When you deliver bad news about business
Q95: Your communication goals do NOT include _
Q96: Do all of the following EXCEPT _
Q97: When you need to inform employees that
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