Your communication goals do NOT include ________ if you're sending bad news about transactions.
A)modifying the customer's expectations
B)explaining your plan for resolving the situation
C)repairing any damage to the business relationship
D)pinpointing what the customer did wrong

Question

Quizplus · Accepted Answer

Pinpointing what the customer did wrong is not a productive goal when communicating bad news about transactions. It may come off as accusatory and blaming, which could damage the business relationship further. Instead, the focus should be on addressing the issue at hand and finding a solution.

Your Communication Goals Do NOT Include ________ If You're Sending