Negative messages about business transactions are designed to
A)confirm the customer's expectations.
B)explain how you plan to resolve the situation.
C)show the audience that whatever has happened,your company is not at fault.
D)let the audience know which of your employees caused the problem.
E)show the audience other goods or services your organization can provide.

Question

Quizplus · Accepted Answer

Negative messages about business transactions should focus on explaining how the situation will be resolved, rather than placing blame or deflecting fault. It is important to provide a clear plan of action to reassure the customer and maintain a positive relationship.

Negative Messages About Business Transactions Are Designed to