A crisis management plan should
A)define operational procedures and outline communication tasks and responsibilities.
B)make provisions for concealing operational issues from the news media.
C)avoid limitations on who is authorized to speak on behalf of the company.
D)never include contact information for key executives and personnel.
E)be developed immediately after a crisis has occurred.

Question

Quizplus · Accepted Answer

A crisis management plan should define operational procedures and outline communication tasks and responsibilities to ensure a timely and effective response. It should not include provisions for concealing operational issues or disregard limitations on who is authorized to speak on behalf of the company. Also, it is better to develop a crisis management plan before a crisis occurs, not immediately after. Including contact information for key executives and personnel is necessary for an effective response.

A Crisis Management Plan Should