The ________ of the balanced scorecard focuses on determining if customers are satisfied.
A)internal business perspective
B)learning and growth perspective
C)customer perspective
D)financial perspective

Question

Quizplus · Accepted Answer

The customer perspective of the balanced scorecard is used to determine if customers are satisfied. This perspective focuses on the organization's relationship with its customers and includes metrics such as customer satisfaction, customer retention, and customer acquisition.

The ________ of the Balanced Scorecard Focuses on Determining If