The ________ perspective of the balanced scorecard helps managers answer the question, "How do we look to shareholders?"
A) financial
B) internal business
C) customer
D) learning and growth
Correct Answer:
Verified
Q218: The number of on-time deliveries may be
Q219: The number of repeat customers may be
Q220: All four perspectives must always be included
Q221: Cash flows from operations and gross margin
Q222: The number of warranty claims may be
Q224: The _ of the balanced scorecard focuses
Q225: The _ of the balanced scorecard focuses
Q226: List the four areas of a balanced
Q227: The _ of the balanced scorecard focuses
Q228: The number of employee suggestions implemented and
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